Support

Please include your iPhone model, your iOS version, the app version (on the App Store page or in Settings → General → iPhone Storage) and what happened.

Common questions

How do I restore Pro on a new phone?

Sign in with the same Apple Account, open the upgrade screen and tap Restore Purchases.

How do I cancel my subscription?

Open the Settings app, tap your name, then Subscriptions → Property Photo Notes → Cancel Subscription. Apple handles all billing and refunds. To ask for a refund, go to reportaproblem.apple.com.

Where are my photos and notes stored?

Only on your iPhone, inside the app. They're included in your normal iPhone backup (iCloud or computer), but there's no account and no sync between devices. If you delete the app, its notes and photos are deleted too. Export anything you want to keep first.

I deleted a note by mistake

Look in Recently Deleted. Deleted notes stay there for 30 days before they're removed for good.

How do I send a summary to a client?

Open the property and choose Export. You can send the Property Summary PDF or the Walkthrough Notes PDF straight to your client by email or text, or save it to Files or print it. Add the client's name under Prepared For on the export screen to show it on the report.

How do I add stock items like smoke alarms?

Open the property and tap + Quick Items. Tap the items you want, then Add. Tap the star next to an item to put it in your listing template, and it's added to every new property you create. To change an item's wording or picture, tap the pencil on its icon. Built-in pictures are labeled as reference images on reports, not photos of the property.

How do I rank the to-do list?

Open the property and tap To-Do List. Drag items into order, tap − to take one off, or tap + next to any other photo to add it. The Property Summary opens with the list as a checklist your client can tick off.